07 February 2010

Book Review: "Difficult Conversations: How to Discuss what Matters Most"


Difficult Conversations: How to Discuss what Matters Most is a good book offering an objective analysis of what goes on and into difficult conversations. Difficult conversations are those on topics that may be difficult and uncomfortable because of its ability to cause pain and negative, if not destructive, results.

By dissecting such conversations into three pieces that people can affect, viz, the "what happened" conversation, the "feelings" conversation, and the "identity" conversation, this book provides recommendations on how to diffuse and create constructive conversations instead.

This book provides examples of what to do and what not to do in some realistically common situations and this improves readers' understanding of the theories they lay out. The focus on actionable behaviours makes this book useful and insightful for the general audience, rather than merely inspirational.

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